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Home > Application Errors/Issues
ONLYOFFICE : Download Fail
We are getting Download Fail error when we try to open documents via ONLYOFFICE editors. How to resolve this issue?
on 8/11/23 | Open | By: FAQ-AdminYou may get this error because of following reasons:
- Your On-premise FlinkISO application is unable to communicate with ONLYOFFICE server. To resolve this:-
- Check if your firewall is not blocking external HTTP or HTTPS ports.
- Check if you are using static IP or qualified domain, if not ONLYOFFICE will not work.
- Document may not exists
- Make sure you have added correct directory permissions to app/webroot/files folder and documents are getting uploaded
We hope this would help in resolving the issue.
-FlinkISO Team
on 8/11/23 | By: FlinkISO Team